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Return Policy

Effective Date: 01/05/24

At Meji Foods, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns policy. Please review the following guidelines to ensure a smooth return process:

  1. Eligibility:
  • Perishable goods, such as food items, cannot be returned unless they are damaged or defective upon receipt.
  1. Timeframe:
  • You must initiate a return within 28 days of receiving your order.
  • Returns initiated after the specified timeframe may not be accepted.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately upon receipt.
  • We may require photographic evidence of the damage or defect to process your return or replacement.
  1. Return Process:
  • To initiate a return, please contact our customer service team at hello@mejifoods.co.uk
  • Please provide your order number and reason for the return.
  • Our customer service team will provide you with instructions on how to return the item.
  • Please ensure that the item is securely packaged to prevent damage during transit.
  1. Refunds:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to the original method of payment within [insert number] business days.
  • Shipping costs are non-refundable, unless the return is due to an error on our part or the item is defective.
  1. Exchanges:
  • If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
  1. Exceptions:
  • Gift cards, personalized items, and perishable goods cannot be returned unless they are damaged or defective.
  1. Contact Us:

If you have any questions or concerns about our returns policy or need assistance with a return, please contact our customer service team at hello@mejifoods.co.uk

Thank you for shopping with Meji Foods. We appreciate your business and strive to provide you with the best possible shopping experience.