Effective Date: 01/05/24
At Meji Foods, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns policy. Please review the following guidelines to ensure a smooth return process:
- Eligibility:
- Perishable goods, such as food items, cannot be returned unless they are damaged or defective upon receipt.
- Timeframe:
- You must initiate a return within 28 days of receiving your order.
- Returns initiated after the specified timeframe may not be accepted.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- We may require photographic evidence of the damage or defect to process your return or replacement.
- Return Process:
- To initiate a return, please contact our customer service team at hello@mejifoods.co.uk
- Please provide your order number and reason for the return.
- Our customer service team will provide you with instructions on how to return the item.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed to the original method of payment within [insert number] business days.
- Shipping costs are non-refundable, unless the return is due to an error on our part or the item is defective.
- Exchanges:
- If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
- Exceptions:
- Gift cards, personalized items, and perishable goods cannot be returned unless they are damaged or defective.
- Contact Us:
If you have any questions or concerns about our returns policy or need assistance with a return, please contact our customer service team at hello@mejifoods.co.uk
Thank you for shopping with Meji Foods. We appreciate your business and strive to provide you with the best possible shopping experience.